Frequently Asked Questions
1. What is ‘fall’?
It is a piece of fabric that is sewn and attached to the hem of the saree in such a way that it covers the initial drape and pleats area only — thereby adding weight to the saree so it falls on your body elegantly. Apart from ensuring a long-lasting drape, it also protects your saree from wear and tear for a longer period of time.
2. Will fall be attached to the complete saree?
No, It starts from the initial drape of the saree continuing till the pleats, Leaving the blouse piece.
3. What is the material of fall used on our sarees?
The fall fabric is picked according to the fabric and the weight of the saree. The fabric is either Mul cotton or cotton.
4. Will the saree be fully ready to wear?
Yes, all sarees without blouse pieces will be ready to wear. For sarees that come with running blouse pieces, the piece can be removed by the customer or worn as it is should he/she choose to keep the saree longer and have more number of pleats.
5. Return and Exchange Policy.
If the blouse piece has been removed from the saree by the customer, it shall not be considered for exchange or return (no exceptions). Otherwise we accept both return & exchange.
6.What is ‘My Account’?
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
Edit your personal information like Name, Address, etc.Change password, Check your order history.
7.How do I contact you ?
You can contact us Monday - Sunday (Timings: 11:30 am - 8:00 pm)
We are shut on Thursdays.
Mail: kathaaofficial@gmail.com
WhatsApp and call: +91-9987192014
We'd love to help you with your queries.
8.Is it necessary to have an account to shop on Kathaa?
No, you do not need to have an account to shop on Kathaa. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.
9. Do you have a brick and mortar store of Kathaa?
No , we are current selling through our ONLINE website only www.kathaa.co.in
10. Do all Sarees come with blouse piece?
Most of our sarees come with blouse piece. However, there are few sarees that do not have a blouse piece. It is mentioned in the description if it has a blouse piece or not.
11. What are the dimensions of your Saree or Jewellery?
All dimensions of products are mentioned in the description. Please go through that before placing an order.
12.. What are the Shipping Charges for Domestic and International shipping?
For delivery within India, shipping is complimentary over billing of Rs 2000/- and no surcharge is payable of any kind. We don’t have International Shipping facilities currently.
13. When can I expect my order? How many days does it take for delivery?
All Ready to Ship products are dispatched in 2-3 business days of you placing the order, or as per the delivery date specified by you at the time of placing the order.
Customised products (Sarees with fall and picot addition) are dispatched in 5-6 business days. Most orders are delivered within 5-10 business days between Monday to Saturday. However, the delivery time is subject to factors beyond our control and may exceed due to unforeseen external factors.
14. How do I know whether my product has been shipped? How do I track my order?
Currently we deliver through Shiprocket only. Once dispatched, you will receive a text from Shiprocket on the contact number as well as on the mail-id provided during check-out with your tracking details. You can track your order 24 hours after your order has been shipped.
In case you haven’t received your tracking details through text within 48 hours, please write to us on Kathaaofficial@gmail.com or whatsapp us on +91-9987192014.
15. What if I don’t receive my product even after the Tracking ID shows ‘Delivered successfully’?
In case of such one-off circumstances, please whatsapp with your concern on +91-9987192014 or drop a mail on kathaaofficial@gmail.com We’ll do the needful.
16. What are the Modes of Payment?
Our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa, using our secure payment gateway. We have Netbanking, UPI and various Wallets to pay from as well. You may also use Xoom/Western Union to directly deposit the amount in our bank account in case you are an International Customer. (However since we don’t do International shipping, you’ll have to provide us with a Domestic delivery address).
If you are facing any difficulty in completing your transaction, do reach out to us!
17. What if it shows ‘Payment Failed’ and the amount is still debited from my account?
It might happen under rare circumstances due to faulty servers or network issues. In such a case, please get in touch with us with your concern on +91-9987192014 or drop a mail on kathaaofficial@gmail.com
18. Do you have Cash on Delivery?
We accept Online Payment or Bank Transfers only. We do NOT have Cash on Delivery option.
19. Can I order through Whatsapp, Instagram or Facebook?
No, we do not accept orders through these platforms. Your order needs to be placed through the website only.
20. Can I cancel/modify my order after having paid for it?
If unfortunately you have to cancel/alter an order, please do so within 1-2 hours after placing an order, by mailing us all the details at kathaaofficial@gmail.com.
If you cancel your order before it is shipped, we will refund you the entire amount if need be. If we have already dispatched your product, no cancellations can be made.
21. Can I modify the delivery address/contact info after having placed an order?
In case of modifications with regards to the delivery, kindly drop us an e-mail at kathaaofficial@gmail.com or call us +91-9987192014 within 1-2 hours after placing an order. Once a product has been dispatched, no modifications can be made.
22. Can I purchase now but schedule my dispatch for a later date?
Yes, of course. Just enter your preferred date of shipping during checkout in the ‘Additional Instruction’ box and we’ll have it shipped on your chosen date of dispatch.
We ship throughout the week, except on Sundays and Public holidays. It takes 5-10 business days for delivery. Please take all of this into consideration before scheduling your date.
23. Can my billing address and shipping address be different?
Yes, the billing and shipping address can be different. You need to fill in the address boxes correctly during checkout.
24. What is the Return Policy?
Returns are accepted on Sarees only. No Jewellery item and Blouses are eligible for returns/ exchanges/refunds.
A return request must be raised within 48 hours of receiving the product by mailing us on kathaaofficial@gmail.com with your order ID and other necessary information. Once confirmed over e-mail from our end, please ship the product back to us within 7 days.
If the return is due to a defect issue, only then the shipping charges will be borne by us. If it’s for some other reason, the shipping charges will NOT be reimbursed. After the product arrives back to us, it would go for a thorough quality check and only after it’s approved; it’ll be eligible for exchange/return/refund.
Please read our detailed Cancellation and Refund Policy to know more about the same.
25. What is the Exchange Policy?
Exchanges are accepted on Sarees only. No Jewellery item and blouses are eligible for returns/ exchanges/refunds.
For exchanges/returns, please drop a mail to kathaaofficial@gmail.com with your order ID and other key information, within 48 hours of you receiving the product. Once confirmed over e-mail from our end, please ship the product back to us within 7 days.
After the product arrives back to us, it would go for a thorough quality check and only after it’s approved; it’ll be eligible for exchange/return/refund. If a fresh piece of the product in question is not in stock, you can either choose a different product altogether or get their entire amount reimbursed. Please specify on the mail what you’d prefer and we’ll take it forward from there.
Please read our detailed Returns and Exchange Policy to know more about the same.
26. Where do I ship the product in case of Returns/Exchange?
E1602, Raheja Interface Heights
Off New link road , Malad West
Mumbai - 400064
Ph - +91 9987192014
27. When will I receive my refund?
Refunds and shipping reimbursement would be processed within 4-7 days after the product is received by us. We recommend you to send us your complete account details over mail, as soon as you ship the product back to us, to avoid any further delays.
28. Do you exchange or take sarees that have Fall and Picot done?
No, we do not take back or exchange the sarees having fall and picot done to it.
29. What if my product arrives in a damaged condition?
If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person.
Please email us at kathaaofficial@gmail.com mentioning your Order ID and we’ll do the needful.
If the delivery has been accepted, it will be assumed that the parcel was received in a secure manner.
30. What if my product is defective?
If under any circumstances you happen to receive a defective or damaged product, please notify us on kathaaofficial@gmail.com mentioning your order ID, as well as pictures of the defect, within 48 hours of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would need a picture of the shipping receipt for the refund to be processed.
After the product arrives back to us, and after a reaffirmation of the defect; we’ll offer you an exchange/return/refund. If a fresh piece of the product in question is not in stock, you can either choose a different product altogether or, take a credit note (valid for a year), or get their entire amount reimbursed. Please specify on the mail what you’d prefer and we’ll take it forward from there.
However, not all imperfections are considered as defects. Minor irregularities or unevenness will not be considered as a defect/damage, as they are a testimony to our products being handmade. Please go through the Disclaimer mentioned in the description of each product or our Disclaimer policy in detail, before placing your order.
31. What do I do if I face fitting issue with my jewellery, especially bangles?
We recommend you to be sure of your sizes before placing an order. Since we do not accept exchanges or returns on jewellery, we would not be able to help you once we have dispatched your product.
32. Are the products shown on website accurate, especially in terms of colour?
We try our best to take photos of products under natural light since we want the actual products to look similar to what you have seen on the website/page. However, slight differences in display outputs might occur due to lighting, digital photography, colour settings and capabilities of your computer monitors or mobile screens. We firmly believe that all customers who order online are aware of this genuine challenge and thus to avoid any misunderstanding or discrepancies, we would request you to consider that before you place your orders.
33. What if by mistake I place an order twice?
In case you have placed your order twice and would like to cancel one of the orders, do get in touch with us immediately on kathaaofficial@gmail.com . We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
34. Can I get a mail or message once a product is back in stock?
If a product goes out of stock and you still have your hearts on it, please click on the ‘NOTIFY ME’ button, located on the product page and enter your mail-id. You’ll receive a notification on your email once the product has been restocked. However, we can’t commit beforehand as to how long it’ll take for a product to be back in stock, or if it will be at all.
Also, please note that the same mail notification will be sent to everyone who has clicked on the Notify me button. Hence be quick to make your purchase, lest the product goes out of stock again.
35. Can I pre-order a saree if it’s out of stock?
Unfortunately, we don’t take pre-orders. Please click on the ‘NOTIFY ME’ button, and you’ll receive a notification on your email once/if the product is restocked.
36. How can I send an Kathaa Product as a gift to my loved one?
You can gift a product of your choice to your loved one by entering their shipping address during check-out. Make sure the billing address is yours. Do include further instructions on the ‘Additional Instruction’ box, such as “Please remove price tags and don’t include the invoice’ in case you want it that way. If you want us to add a note, please mention the message on ‘Add Note’ section during checkout.
We also have an e-gift card section where you can choose from a wide range of e-gift cards available, as per your need or occasion and give your loved one the joy of purchasing one of our lovely six yards.
37. Do you have ‘Gift-Wrapping’ option?
Our products are packed in a secure tamper proof packaging and hence, we don’t provide an additional gift wrap packaging. However, we could definitely add a note to your loved one. Please mention the message on ‘Add Note’ section during checkout and we’ll send a hand-written note along with your product.
38. I wish to gift someone from Kathaa, but I’m confused or not sure what they’ll like.
We suggest that you don’t take the stress and leave the choice up to your gift recipient, by sending them a Kathaa e-gift card, instead of a physical product.
Please visit our e-gift card section on the homepage and choose from a wide range of e-gift cards available, as per your need or occasion and give your loved one the joy of purchasing one of our lovely six yards, while you yourself remain stress-free!
39. Can I get a Saree customised in a particular combination or design?
Sorry, we don’t provide customisation of Sarees currently.
40. What if I need more information or clarity on a product before I make my purchase?
Please get in touch with us on whatsapp +91-9987192014 or drop a mail on kathaaofficial@gmail.com . We would be more than happy to answer your questions.
